Tasks
Your main tasks include, among others:
- Offering first-level/second-level support to our customers
- Answering cases submitted to Swiss-AS via the AMOS online support tool
- Communicating with customers directly via e-mail or phone
- Interacting with other departments to resolve and clarify the customer case and determine the cause of the problem
- Selecting and explaining the best solution to solve the case
- Ensure follow-up on customer cases
* Participate in other duties as assigned by the manager
Benefits
Flight privileges, 15-20 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days
Requirements
To be successful in this role, you will need to have a combination of the below requirements:
- Work experience as an AMOS Administrator is an advantage
- Experience with the AMOS Financial Management module or a strong background in financial processes is an advantage
- SQL knowledge is an advantage
- Be a team player, flexible, proactive, and able to work under pressure
- You are a highly motivated individual capable of working independently and taking ownership of tasks
- Excellent communication skills and can interact with people from various technical backgrounds and cultures
- You are an expert troubleshooter with the ability to diagnose and resolve issues effectively
- Knowledge about the aviation industry and processes in aircraft maintenance
- Fluency in written and spoken English
- Must possess a legal work permit in the U.S.
* CV/Resume required
* Company will not provide relocation assistance
Company
About Swiss AviationSoftware Ltd.
Swiss AviationSoftware is a 100 subsidiary of Swiss International Air Lines and successfully develops and distributes the software package AMOS which manages the maintenance, engineering and logistics requirements of modern airlines. In order to strengthen our leading spanet position we are looking for dedicated employees who would like to work in a fascinating international environment with more than 160 customers from all over the world.
