Qatar Airways is excited to announce a new opportunity to join our Customer Engagement & Loyalty department as a Loyalty Non-Airline Partnerships Specialist.
As a Loyalty Non-Airline Partnerships Specialist, you will serve as primary lead for Non-Airline loyalty Partnerships (Financial, Travel, Retail and Lifestyle etc.) and will be responsible for growing and maintaining Non-Airline Portfolio of partners within your assigned vertical.
You will manage relationships with key stakeholders including senior leadership, lead Business Development efforts, assist with Privilege Club projects and work with various cross-functional teams to fulfil objectives, as well as focus on improving customer engagement & profitability and achieving annual revenue targets.
As part of your duties, you will also:
- Participate in developing partnerships strategies through design of optimal collaboration models with relevant non-airline partners that create new member benefits, improve earn velocity, provide new redemption choices and grow revenues
- Increase non-airline penetration through well-defined business plans and leveraging local QR teams to increase revenue and engagement in key spanets in Europe, US, ISC, APAC and GCC
- Develop and manage various loyalty product offerings (benefits, campaigns) through interactions with various stakeholders - internal and external
- Seek new and viable non-air partners through networking and sales calls that can bring value to joint members or customers
- Showcase merits of new partnership proposals through effective presentations and detailed business cases that will gain senior management approvals
- Manage various stakeholders through detailed meetings, information exchange and discussions on commercial terms - customer value propositions, mileage pricing, acquisition and engagement plans
- Manage account portfolios of assigned partners, and cooperate closely with them to ensure that growth is achieved year on year
- Influence key-partnership decisions through careful negotiations and contractual discussions to ensure a win-win for QR and its partners
- Review legal documents and regularly liaise with Legal and Contract teams to ensure compliance to standard business policies and practices
- Coordinate the launch pipeline of new partner products and services in close discussion with Loyalty Marketing and Corporate Communications teams to achieve maximum publicity and exposure
- Track monthly Avios purchases by partners and adjust business plans when needed to ensure yearly revenue targets are met
- Influence key account partners in the assigned vertical to run joint offers, spend/awareness campaigns and targeted communication to enhance value to customers and promote new customer acquisitions
- Conduct post-implementation review of recent partner launches to assess level of effort and resources against the results
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.