LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, proudly serving millions of passengers across North and Latin America each year. Recognized as Airline Caterer of the Year in North America for three consecutive years (2023, 2024, and 2025), we are known for operational excellence, innovation, and an unwavering commitment to quality, safety, and service.
Our people are the heart of our success and we’re looking for a seasoned operational leader to help drive our next phase of excellence.

We are seeking a General Manager to lead a large, complex Customer Service Center (CSC) in a fast‑paced, highly regulated food manufacturing environment. This is a high‑impact leadership role with full responsibility for operational performance, financial results, people leadership, safety, quality, and customer satisfaction. You will set the direction, build and execute strategy, and lead cross‑functional teams to consistently deliver exceptional results while meeting strict customer, regulatory, and safety standards.

• Medical, Dental, Vision – Eligible Day 1
• Employer‑paid life insurance & AD&D benefits
• 401(k) with company match
• Paid vacation, sick time, and holidays
• Tuition reimbursement
• Free meals and parking
• Career growth opportunities within a global organization

As General Manager, you will:

• Own the overall operational, financial, and performance results of the CSC
• Develop and execute the annual business plan and budget in alignment with regional strategy
• Lead short‑ and mid‑term production planning to ensure on‑time, high‑quality delivery of food products and services
• Drive continuous improvement using Lean manufacturing principles to improve efficiency, cost, and service
• Ensure optimal deployment of people, equipment, materials, and capital resources
• Maintain full compliance with FDA, USDA, OSHA, EPA, DOT, and HACCP regulations
• Champion a culture of safety, quality, accountability, and engagement
• Lead, develop, and motivate a diverse workforce, including unionized teams where applicable
• Partner closely with Sales, Culinary, Finance, HR, Supply Chain, and external stakeholders
• Initiate and manage capital projects to support growth and operational excellence
• Ensure all customer contracts, company standards, and delivery commitments are consistently met

• Bachelor’s degree or equivalent operational experience
• 10+ years of progressive operations or manufacturing leadership experience
• Proven success leading large, multi‑department operations
• Experience in food manufacturing, processing, or regulated environments strongly preferred
• Working knowledge of Lean manufacturing and continuous improvement
• Strong financial acumen and budget ownership experience
• Ability to lead through complexity, change, and high operational pressure
• Demonstrated success building strong teams, managing labor relations, and engaging union workforces
• Excellent communication, decision‑making, and leadership presence
• Track record of exceeding corporate expectations and driving performance improvement