Tasks
The Lufthansa Group Duty Manager is responsible for:
- Establishing relationships with premium customers and facilitating the recognition of top customers
- Conducting daily flight briefings with personnel where feasible
- Contributing proactively to the development and modification of procedures, respecting defined carriers rules and regulations
- Collaborating with the Station Manager in mitigating conflicts of interest arising
- Intervening in case of shortcomings and ensuring that service basics are adhered to by all providers
- Coordinating logistical support of audits by carriers and respective authorities, and ensuring that implemented corrections are adhered to
- Maintaining the local SERP and assuming the role of the Emergency Response Coordinator
- Providing feedback to inquiries and reports
* Participate in other duties as assigned
Requirements
To excel in this role, you will need a combination of the following qualifications:
- Minimum High School Diploma/Matric with tertiary education desirable
- Minimum 2 years of work experience in a passenger servicing and ramp handling role desirable
- Fluency in English language required
- German language desirable
- Safety awareness & understanding
- Strong people management & leadership skills
- Passion for Customer centricity and service
- Problem solving
- Excellent communication skills
- Intercultural competence
- High level of integrity, reliability, and trustworthiness
- High level of professionalism in representing the LHG brand
- Must be willing to work shifts
- Namibian citizen or valid work permit required
* CV/Resume and Motivation Letter required
* Company may provide relocation assistance
Company
About Global Load Control
Global Load Control (Pty) Ltd. is a 100 subsidiary of the Lufthansa Commercial Holding providing remote load control and other aviation services for Lufthansa as well as other international airlines. GLCs head offices are located in Cape Town, South Africa, with branches in Belgrade, Serbia, as well as Windhoek, Namibia with latter being a set up for local Station Management services.
www.globalloadcontrol.com
