About the role

We are looking for a proactive and Self - driven TS Service Support manager to lead service improvement initiatives, EUT projects, and user engagement across QR Group. This role plays critical part in transforming how we deliver, review and enhance support services.

The successful candidate will be responsible for overseeing service reviews, leading data-driven improvements, managing IT support-related rollouts and driving user adoption.

Specific responsibilities for the role include

• Lead and coordinate structured IT service reviews with business units.
• Drive proactive service improvement initiatives based on trend analysis, recurring issues and user feedback
• Act as project manager for support-related initiatives, ensuring on-time delivery, stakeholder alignment and end user readiness
• Manage the rollout and adoption of new digital workplace technology platforms
• Lead end to end user adoption for digital tools and platforms, ensuring intended value of this investments are met
• Design and execute structured adoption plans, deliver targeted programs and support materials tailored to different user groups
• Partner with IT and business leadership to communicate service performance and recommended improvements
• Consolidate and produce data-driven reports to showcase improvements outcome:
• Develop and present clear, actionable service reports using insights to drive continuous improvements and inform leadership decisions
• Contribute to the implementation of the Division’s strategic vision by translating high-level goals into actionable plans, aligning with strategic priorities, and driving change focused on innovation, accountability, and service excellence
• Perform other department duties related to his / her position as directed by the Head of the Department

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

About you

• Diploma, Bachelors Degree or Equivalent with minimum 6 + years of job related experience, out of which 4 years is in project management.
• Formal training and certification on project management principles / framework is a must (PMP certified)
• Strong understanding of ITSM frameworks (ITIL).
• Proven track record in managing IT projects rollouts and user adoption plans
• Excellent communication, stakeholder management and problem-solving skills
• Data-driven mindset with the ability to interpret data metrics and translate them to action

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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